Terms and Conditions for Emerald Voyage
Welcome to Emerald Voyage. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
1. Services Overview
Emerald Voyage specializes in comprehensive tourism services including, but not limited to:
- Bespoke travel itineraries and guided cultural tours.
- Adventure holidays and resort packages.
- Visa assistance and travel insurance facilitation.
- Corporate travel management and MICE (Meetings, Incentives, Conferences, Exhibitions) services.
- Luxury travel experiences and independent travel planning.
2. Booking and Payments
All bookings made through our site are subject to availability and confirmation. A deposit may be required to confirm your booking, with the full balance due by a specified date prior to travel. Payment methods accepted will be outlined at the time of booking. Failure to make timely payments may result in cancellation of your booking.
Prices are quoted in Euro (EUR) unless otherwise specified and are subject to change without prior notice until a booking is confirmed.
3. Cancellations and Refunds
Cancellation policies vary depending on the specific service or package booked. Details of the cancellation policy for your chosen service will be provided at the time of booking. Refunds, where applicable, will be processed in accordance with these policies and may be subject to administrative fees.
We strongly recommend purchasing travel insurance to cover potential cancellation charges or unforeseen circumstances.
4. Travel Documents and Health Requirements
It is your responsibility to ensure you have valid passports, visas, permits, and any other travel documents required for your itinerary. You are also responsible for complying with all health entry requirements, vaccinations, and public health measures for your destination(s).
Emerald Voyage provides visa assistance as a service, but the ultimate responsibility for obtaining necessary visas rests with the traveler.
5. Limitation of Liability
Emerald Voyage acts as an intermediary for various travel service providers (e.g., airlines, hotels, tour operators). While we exercise due diligence in selecting our partners, we cannot be held liable for any loss, damage, injury, delay, or inconvenience caused by the acts or omissions of these third-party providers.
Our liability for our own services is limited to the amount paid for the service in question.
6. Changes to Itineraries
While we strive to adhere to our published itineraries, circumstances beyond our control (such as weather conditions, political unrest, or operational issues) may necessitate changes. We reserve the right to modify or cancel any part of an itinerary if required for safety, operational, or other valid reasons. We will endeavor to provide suitable alternatives where possible.
No refunds will be given for services that are not utilized due to client's choice or late arrival.
7. Client Conduct and Responsibility
Clients are expected to behave responsibly and respectfully towards local customs, laws, and the environment during their travels. Emerald Voyage reserves the right to terminate any service without refund if a client's behavior causes distress, danger, or damage to property or other individuals.
Any costs incurred due to damage caused by a client will be the client's responsibility.
8. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Emerald Voyage or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ireland.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at:
Emerald Voyage
4502 Abbey Court,
Merrion Road, Suite 3,
Dublin, County Dublin, D04 P920,
Ireland